Support Category: Payment Issues


Specialist Notes:


Users may experience issues if they are trying to pay for a course using a phone or tablet.


Standard Response:


I apologize for the difficulty you're experiencing in checking out. May I please ask if you are using a phone or tablet to complete the transaction? If so, kindly note that the Administrators have advised that the payment application is not compatible with mobile devices and you will need to use a computer to submit your payment.

Any charges you may see on your credit card from submissions while using a mobile device are authorization holds and they will drop off. Please access your account on a computer and locate the courses in your shopping cart to complete payment and registration.