Client Information 4

• Client Information
• System Requirements
• Mobile Devices
• Proxy

Login Related 4

• Login Inquiry
• Change Password
• Password Reset
• Log Out

Account Related 8

• Locked Account
• No Account
• Organization/Company Not Listed
• Account Information Incorrect
• Inactive Account | One Account

View all 8

Basic Support 11

• Internal Help Desk
• Help Button
• Sensormatic | Do not Assist
• OpenBlue | Do Not Assist
• Navigator Partners | Do Not Assist

View all 11

Training Related 10

• Navigation
• Course Completion Issues
• ILT/VILT
• Certificates
• Payment

View all 10

Non-LMS Related 1

• Non-LMS Related Inquiry

Supervisor/Manager 3

• View Team
• Approve Training Items for Employees
• Assign Training/Enroll Multiple Employees in a Course

Ticket Processing 5

• Login Related
• Account Related
• Course Completion Issues
• ILT/VILT
• Internal Procedure