Response to the user after admin escalation. 

Thank you for contacting VRF & Ductless Training End-User Support!

We have sent your course completion issue to the Johnson Controls Training Institute Administrators for further assistance. Once they have had the opportunity to review the request, either Live Support or the Administrators will update you again via email.

Should you need assistance with any other issue/inquiry, please feel free to contact us at your convenience. We are more than happy to assist!

Sincerely,