In cases where administrators have not responded to a ticket within the anticipated time, review the ticket and ensure that the request has not been processed. If possible, access the user's account and check if the account status or issue shows as resolved.
- If the request has been processed/resolved, proceed with notifying the user and marking the ticket as resolved.
- If it has not, resend to the administrator with a kind reminder. Include admin Madhuri Gambhiraopet madhuri.gambhiraopet@jci.com on the resent email.
- If you do not have access to the LMS the ticket belongs to, kindly leave it for a specialist with the required access.