Support Category: Non-LMS | Non-LMS Related Inquiry


Specialist Notes:


Intrusion is a JCI domain that we do not support. We cannot assist their users, no matter the issue.


Intrusion Login URL: https://jci-academy.com/


Kindly inquire what link or referral directed them to End-User Support. Then, use the SR.

IMPORTANT!


Please ping the Team Lead or Supervisor on Teams with the link or referral that directed them to End-User Support.


Note that if they need to be switched to a domain we do assist with, then escalate to the admin for that domain. 


Standard Response:


I understand that you are asking about Intrusion. Unfortunately, we do not support this service. We apologize for the confusion.

You may reach out to sameer.m.khan@jci.com for assistance.