| Support Category: Non-LMS | Non-LMS Related Inquiry |
| Specialist Notes: |
Partner Learning Portal (Fire Detection - EMEA and Asia) is a JCI domain we do not support. We cannot assist their users, no matter the issue.
Partner Learning Portal (Fire Detection - EMEA and Asia) Login URL: https://fdmea.jcitraininginstitute.com/
Kindly inquire what link or referral directed them to End-User Support. Then, use the SR.
IMPORTANT! Please ping the Team Lead or Supervisor on Teams with the link or referral that directed them to End-User Support. Note that if they need to be switched to a domain we do assist with, then escalate to the admin for that domain. |
| Standard Response: |
Unfortunately, we are unable to advise regarding your Partner Learning Portal issue. Please email BTS-EMEA-PartnerLearning@jci.com for assistance.
