| Support Category: ILT | Inquiry, VILT | Inquiry (select applicable) |
| Specialist Notes: |
If a user inquires about an ILT and the information is not listed in the ILT details, escalate.
If a user inquires or has issues with a VILT, they'll need to contact the POC. If the user does not know who the POC is OR it is not listed in the VILT details, escalate.
| Standard Response: |