Account Related
Support Category: User Account | Locked Specialist Notes: Kindly follow these instructions to reactivate a user's account once you have confirme...
Thu, 28 Nov, 2024 at 5:45 AM
Support Category: User Account | No Account Specialist Notes: Standard Response: To create an account please use the following steps: Navigat...
Wed, 8 Oct, 2025 at 8:17 AM
Support Category: User Account | No Account Specialist Notes: If a user reports their organization is not listed, please use the SR below Stan...
Wed, 8 Oct, 2025 at 8:19 AM
Support Category: User Account | Account Info Update Request Specialist Notes: Kindly provide the following SR to users wishing to have their accoun...
Wed, 8 Oct, 2025 at 8:18 AM
Support Category: User Account | Inactive Account Specialist Notes: If there is only 1 account for the user, we are able to reactivate it. If the...
Thu, 28 Nov, 2024 at 5:48 AM
Support Category: User Account | Inactive Account Specialist Notes: If there is more than 1 account, please escalate for the admin to sort out. If ...
Wed, 8 Oct, 2025 at 8:20 AM
Support Category: Admin Assistance Specialist Notes: This SR can be used in the event of a user requesting administrator access. It is a good recom...
Wed, 8 Oct, 2025 at 8:21 AM
Support Category: User Account | Inactive Account Specialist Notes: Single Account: We are authorized to reactivate inactive accounts when the requ...
Thu, 26 Feb, 2026 at 2:49 AM