Support Category: User Account | Locked Specialist Notes: Kindly follow these instructions to reactivate a user's account once you have confirme...

Support Category: User Account | No Account Specialist Notes: Standard Response: To create an account please use the following steps: Navigat...

Support Category: User Account | No Account Specialist Notes: If a user reports their organization is not listed, please use the SR below Sta...

Support Category: User Account | Account Info Update Request Specialist Notes: Kindly provide the following SR to users wishing to have their accoun...

Support Category: User Account | Inactive Account Specialist Notes: If there is only 1 account for the user, we are able to reactivate it. If the...

Support Category: User Account | Inactive Account Specialist Notes: If there is more than 1 account, please escalate for the admin to sort out. If ...

Support Category: User Account | Inactive Account  Specialist Notes: Single Account: We are authorized to reactivate inactive accounts when the requ...

Support Category: Admin Assistance Specialist Notes: This SR can be used in the event of a user requesting administrator access. It is a good recom...